Return Policy

Return & Exchange Policy

Last Updated: July 1, 2026

At Purpose, we strive to ensure you are satisfied with your purchase. Please read our Return & Exchange Policy carefully before placing an order.

Returns

At this time, we do not accept returns or offer refunds on any products unless the item received is damaged, defective, or incorrect.

Please review our size guide carefully before placing your order.

Size Exchange Policy

We offer a 4-day size exchange window from the date your order is delivered.

To be eligible for a size exchange:

  • Your request must be submitted within 4 days of delivery.

  • The product must be unworn, unused, unwashed, and in its original condition.

  • All original tags and packaging must be intact.

  • Proof of purchase or your order confirmation must be provided.

  • The requested size must be available in stock.

We reserve the right to reject exchange requests if the product does not meet the above conditions.

Exchange Fee

A US$2 exchange processing fee applies to each approved size exchange. This fee helps cover shipping and handling costs.

Customers are responsible for any applicable customs duties, taxes, or import charges related to international exchanges.

Promotional & Sale Items

All purchases made during:

  • Sales

  • Clearance events

  • Limited-time promotions

  • Discount campaigns

  • Orders placed using any promotional or discount code

are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the item

  • A brief description of the issue

Once verified, we will arrange an appropriate replacement or resolution at no additional cost.

Non-Exchangeable Items

We do not accept exchanges for:

  • Products showing signs of wear or washing

  • Products without original tags or packaging

  • Products damaged due to misuse or improper care

  • Gift cards (if applicable)

  • Final sale or promotional items

How to Request an Exchange

To request a size exchange, please contact our customer support team with your order details.

Email: Purposeclo2026@gmail.com

Please wait for confirmation from our support team before shipping any item back to us.

Policy Updates

Purpose reserves the right to modify this Return & Exchange Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.